Shipping & Return Policy

Shipping Policy

Individual orders for common products in standard configurations usually ship within 24 hours. Made to order products require approx. two-weeks manufacturing lead-time. FedEx Ground shipping is FREE for consumer orders of $100 or more shipping within the contiguous United States. Free Shipping does not apply to B2B orders.  

Non-Warranty, Non-Defect Return Policy

The following applies only to the original purchaser of products purchased directly from robbinsautotop.com or Robbins Auto Top, LLC by phone, and is applicable to non-warranty, non-defective products that are clearly listed on your receipt of purchase. 

(For warranty claims or to report a defect, visit our Warranty page.)

Special orders and orders for non-standard color products cannot be modified, canceled, returned, or exchanged after order placement. (If you need help identifying the correct item prior to purchase, please call)

Returns must be initiated within 45 days of the purchase (invoice/receipt) date.

All returns require a Return Material Authorization ("RMA") number issued by Robbins Auto Top, LLC (Robbins Auto Top).  It is the responsibility of the purchaser to obtain an RMA number prior to returning a product. Any item returned without an RMA number may be rejected. Your RMA number must be clearly written on the outside of the package.  To obtain an RMA number contact Robbins Auto Top using the contact information below.  Note that not all products are returnable.

Your returnable product along with a copy of your original Receipt of Purchase must be returned directly to Robbins Auto Top.  Returns are subject to a 20% restocking fee. Returned products must be received in new condition, in original unopened packaging with all originally included miscellaneous parts and accessories. Shipping method and costs are the responsibility of the purchaser.

To request return assistance please contact Robbins Auto Top customer service.

Toll Free: 1-877-404-3200 option 1

Email: [email protected]

Robbins Auto Top, LLC

321 Todd Court

Oxnard, CA 93030

USA