Shipping & Return Policy

Shipping Policy

Individual orders for common products in standard configurations usually ship within 24 hours. Made-to-order products require approximately two weeks manufacturing lead-time.

FedEx Ground shipping is FREE for consumer orders of $100 or more shipping within the contiguous United States. Free Shipping does not apply to Business-to-Business orders.

Non-Warranty, Non-Defect Return Policy

This policy applies only to the original purchaser of products bought directly from Robbins Auto Top, LLC by phone or robbinsautotop.com, as clearly listed on your receipt. (For warranty claims or defects, see our Warranty page.)

Due to their unique nature, special orders (e.g., items in non-standard materials or colors, items for uncommon vehicle models, and custom orders) are non-returnable. Additionally, miscellaneous items, accessories, and parts kits are non-returnable. Orders for these items are considered final and cannot be modified, canceled, returned, or exchanged after placement, even if “non-returnable” is not explicitly stated.

Return requests for eligible items must be initiated within 45 days of your purchase date, which is noted on your receipt. Unfortunately, we cannot accept return requests after this 45-day period.

    Important: All returns require a Return Material Authorization (RMA) number, which must be obtained from Robbins Auto Top before initiating any return. Items received without a valid RMA number may be rejected or returned at the purchaser's expense. The assigned RMA number must be clearly noted on the exterior of the return package.
  

How to Return Your Product to Robbins Auto Top

Have a copy of your original purchase receipt.
Understand that returns are subject to a 20% restocking fee.
Ensure the product is in new condition and in its original, unopened packaging. (Items returned damaged, scratched, or scuffed will be sent back without refund.)
Email us with the subject line “Return Request”, including a copy of your receipt and reason for return.
Once issued an RMA number, write it clearly on the package near your shipping label.
Return the product within 15 days of receiving your RMA number.
The customer is responsible for all shipping costs.

Exception: Product Description Errors

If you receive an incorrect product due to an error in our product description, the item must be returned in new, unused condition with all original components. Once verified, Robbins Auto Top will issue a return shipping label (USA only).

Please carefully repack the product in its original packaging to protect it from damage during return shipping.

To request assistance with a return, please contact:

Toll Free: 1-877-404-3200 (option 1)
Email: [email protected]

Ship-To Address:
Robbins Auto Top, LLC
321 Todd Court
Oxnard, CA 93030
USA

PLEASE NOTE: We understand that some customers may compare our return policy to that of Amazon. However, due to Amazon's global scale and vast resources, their policies aren't feasible for a company of our size. We are committed to offering fair and reasonable policies that work for both our customers and our business.